Tuesday, February 26, 2013

Just Do It

This isn't a post about Nike. It's a post about companies not doing what they say they're going to do.

My husband ordered a piece of garage equipment from a company in California. This piece of equipment is quite large so, obviously, it needed to be shipped to a closer location. Forty-five minutes north of where we live is a yard owned by said shipping company. The equipment left California, six hours from where we live, last Wednesday. It then spent 3 days in 3 different cities in California.

This, however, is not the most annoying part.

The product was then shipped 4 hours NORTH of the final drop off point. The truck had to drive, and more than likely stop, in the town the equipment was supposed to end up in. No joke. They drove right through. Wouldn't common sense tell you to, oh I don't know, schedule the truck to STOP AND DROP OFF in that town? I would think so.

Oh but wait that still isn't the most annoying part.

The product was supposed to end up in the specified city today. They guaranteed it. Guess what DIDN'T happen? Yea, that's right. It was still sitting in the shipping yard 4 hours north of it's destination. My husband called the yard and all they could say was "we can probably get it on a truck tonight and maybe get it to (town it's supposed to end up in) tomorrow". Maybe? Probably? You guaranteed it would be there on that date. I guess the days of "your word is your bond" are over.

My poor husband, in order to get his equipment in a timely manner, had to drive to said town 5 hours north of where we live, through snow drifts, with a 20 ft trailer attached to the back of his truck. Thankfully he's a good driver, although not a patient one.

Why can't companies, these days, do what they say they're going to do? I just don't get what's so hard about keeping your word anymore.

Although I'm also not sure what happened to common sense either.

1 comment:

  1. Sorry you had bad luck with this company, customer service stinks with most places these days.

    ReplyDelete

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